Minneapolis 311 Service to Undergo Tech Enhancement, Service Requests Paused Over Weekend
Minneapolis residents, take note: the city's 311 service is set for a technology boost this weekend. According to a city announcement, the 311 Service Center is gearing up for a major upgrade of its Customer Relations Management (CRM) system, beginning at 7 p.m. this Friday, June 7, and continuing through Sunday, June 9. So, what does this mean for locals trying to get in touch with the city? Service requests, both online and via the mobile app, will be put on hold while the existing Lagan system undergoes its facelift.
The upgrade, which impacts both City staff and the general public, could make for a small hiccup in communication. During the update phase, all online service requests will be disabled, and users attempting to access these forms will be met with a maintenance message, detailing the temporary unavailability. Meanwhile, although residents can still submit their service requests through the mobile app, the backend won't catch up until Monday, so expect delays.
To mitigate the inconvenience, the City of Minneapolis is spreading the word through multiple channels. Information regarding the service interruption is available on the 311’s webpage, and a recorded phone message has been set up to prelude conversations with live agents. Additionally, the city is reaching out via social media and newsletters to keep everyone in the loop. It's clear that while the 311 system won't be fielding requests over the weekend, the team is eager to keep the lines of communication as open as possible.
Remember, if it's an emergency that's on your hands, don't hesitate to dial 911. For those less urgent matters, the 311 Service Center is still accepting calls and emails during the upgrade period - so leave a message, and someone will get back to you once the system is back in action on Monday. According to the city announcement, "once the system is back up, staff will manually sync each mobile app case received during the maintenance period." Until then, patience, as they say, will be a virtue.
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