Lewisville's Text-to-911 Service Restored After Brief Outage, Police Urge Voice Calls in Emergencies
The Lewisville Police Department has announced the Text 911 system, a critical lifeline for people who might not be able to make a voice call during emergencies, was temporarily down today due to maintenance. According to the Lewisville Police Department, the system was expected to fully resume service by 3 p.m. In the interim, residents were strongly urged to place a voice call to 911 if they found themselves in need of emergency assistance, as the phone system was confirmed to be fully operational without any interruptions.
In the event of situations where speech might put someone at risk or individuals with hearing or speech impairments need to quickly communicate with emergency services, the temporary absence of the Text-to-911 service represented a notable gap in accessibility. The department has worked to quickly rectify the outage and advised the public, through their digital platforms, to default back to the traditional method of voice communication to ensure not lose precious moments in times of crisis.
The Text 911 service is part of a growing shift towards diversifying methods of emergency communication, acknowledging that voice calls are not always feasible or safe. The system's downtime highlights the reliance on technology to bridge gaps in essential public services and the importance of maintaining these systems to be resilient and function without fail.
The police department has since followed up with an update confirming the restoration of the Text 911 service, now fully accessible once again to the community. They emphasized their commitment to providing continuous, dependable services to ensure public safety. Residents are encouraged to use the Text-to-911 feature wisely, reserving its use for instances where making a voice call is not possible or could significantly escalate the situation. "Text 911 system is back in operation," read the update from the Lewisville Police Department.
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