LM Tek is taking over EK operations with the aim of improving services and customer experience
EK has announced a change in its webshop management. As of yesterday, March 3rd, 2025, LM Tek has taken over the operation of the EK webshop. This transition aims to enhance customer service, streamline operations, and ensure the continued delivery of the high-quality liquid cooling solutions that EK is known for.
This shift in webshop management comes after last year's controversy over EK management issues, including not paying suppliers, employees working overtime, and a lack of communication with third parties and employees. Soon after EK admitted to these issues, the company claimed it had taken steps to fix them. However, it seems that wasn't enough, so LM Tek is now taking over brand operations.
According to the press release issued by EK, this change promises benefits for customers. Product availability will remain a priority, with the webshop continuing to offer uninterrupted access to EK's extensive range of liquid cooling components. Customer accounts and order history will be transferred to LM Tek, and customer support and warranty services will be handled through a unified channel for greater efficiency and convenience.
Existing EK customers will continue receiving email communications the same way. Newsletter subscribers will be asked to reconfirm their subscription to ensure they continue to receive it. EK emphasises that customer privacy and data protection remain top priorities, and users can modify their subscription settings anytime.
KitGuru says: Have you ever had any issues buying directly from EK? Will you continue to purchase products from their webshop?The post LM Tek is taking over EK operations with the aim of improving services and customer experience first appeared on KitGuru.
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