I inherited mom’s Bank of America account – then was charged monthly fee to keep it open, I’m now waiting for my money
BANK accounts are often considered a perfectly safe place to store funds, but sometimes it becomes tough to access your money.
One Bank of America customer recently shared how his closed bank account caused problems.
GettyBank of America took time to pay the ex-client back[/caption]
“You know what? Bank of America really, really sucks,” he said.
The man, Jerry, said he inherited a bank account from his mother.
The bank charges a $25 monthly maintenance fee to keep accounts open.
Unwilling to pay, Jerry closed the account.
However, it took longer than he’d hoped to get the cash from the account.
WAITING TIME
“They were supposed to send me a cashier’s check for the balance in the account, and over two weeks later, they haven’t done so,” he said in a post on May 13.
Then, he took his issue to customer service.
“I called customer support and sat on hold for 30 minutes only to be told that they can’t help me because they can’t authenticate my account (which doesn’t exist anymore – I was locked out of logging into it as soon as I got off the phone from cancelling it),” he said.
“So I have to make an appointment and go into BOA in person to find out where my money is,” he added.
It’s not clear what the result of that appointment was, or when it happened.
Either way, Jerry’s opinion was impacted.
“It pisses me off so much that I almost want to open a new account so that I can close it again,” he said. “The sooner I never have to deal with that company again, the better.”
Bank of America told The U.S. Sun that it advises clients to confirm their account information and bring bank accounts to zero before closing them.
It did not specify the process for obtaining a balance that remained in an account when it closed.
How to contact your bank
WITH bank scams running rampent, it is important to know how to reach out to your bank without risking fraud.
There is of course the foolproof method of going to your bank in person, but you are likely going to be directed to a customer care phone line.
In order to ensure that you are contacting the bank, make sure to use a phone number given to you by the representative or off of the bank’s website.
Some banks also have online helplines that can securely connect you with a representative.
Conversely, if you think the bank is reaching out to you with an account issue – make sure to verify the concern by calling a bank contact that you know is legitimate.
Scammers commonly mascarade as bank representatives to steal information from frightened customers.
MORE BANK CLOSINGS
Another former Bank of America client complained that their account was closed against their will.
The Bank told them that suspicious activity led to the closure.
Banks can generally close accounts for any reason, but suspected fraud is one possible cause.
Barclay’s recently shut one person’s account after 38 years.
They said there was no warning.
A bank in Connecticut abruptly shut its doors.
One personal banker was recently caught stealing $300,000.
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