Chase customer fumes after paying $30 ‘stop payment’ but bank still sends money to store – my account is in ‘overdraft’
A CHASE customer’s account was left in the negative after a payment wasn’t stopped despite his paying for it to happen.
At the bank, certain personal checking and savings accounts will be charged $30 to stop a payment.
GettyA Chase customer reached out to the bank over social media after his account overdrafted (stock image)[/caption]
A Chase customer paid for this service, but the payment still went through and put his account in the red.
“I pay 30 dollars for a stop payment on a merchant, and two weeks later, Chase pays the merchant and sends my account into overdraft,” he wrote in a post on X, formerly known as Twitter.
“Make it make sense.”
Chase, like most banks, also charges overdraft fees on certain accounts.
Customers will pay $34 per transaction that overdraws the account balance by more than $50.
Chase immediately replied and asked the customer to send more information about it to rectify the situation.
It is unclear if he reached out to the bank.
MONEY WOES
Fellow Chase customer Michael told people to avoid the bank after his account was abruptly closed.
“Avoid Chase,” he wrote in a Facebook post.
“They closed my account without notice and are holding my money for 15 days.”
Another customer had the same experience when their account was closed while they were traveling abroad.
“Chase Bank have closed my account again, while I’m out of the country,” the customer wrote in a Facebook post.
“I informed them that I was traveling, and they said, ‘No problem,’ but I’m cashless.”
They said that they tried to call the customer service number but the staff was “rude when I call the international numbers.”
CREDIT CARD ACCOUNT CLOSURE
Reasons why a credit card account gets closed
According to Chase, there are several reasons why a customer's bank account gets shuttered without notice
Inactivity – if the account hasn’t been used for a certain period
Fraudulent activity – suspicious withdrawals or suspected theft
Over-limit fees – if a customer makes a transaction larger than the amount of money available in their account
Credit score – if a client had a significant drop in their credit score
Delinquency – if payments have been consistently missed
Chase suggests calling the issuer to inquire about reopening if an account is closed. The client may be asked to provide information such as name, address, and Social Security number.
Source: Chase Bank
There have been other instances where customers had accounts closed in a similar fashion.
Chase spokesperson Jerry Dubrowski told Best Life that “accounts are closed only after appropriate review and consideration of the facts.”
“When we have concerns about a client’s transactions – such as when someone may be using our bank or our customers to commit potentially unlawful activity, or when we receive information from law enforcement — we act in accordance with our compliance program, consistent with our regulatory obligations,” he said.
“We know that can be frustrating to clients, but we must follow those obligations.”
One Chase customer warned others to “watch their account” after $300 disappeared from his account.
Plus, a Wells Fargo customer said the bank had the worst customer service after 16 years of banking.
Welcome to Billionaire Club Co LLC, your gateway to a brand-new social media experience! Sign up today and dive into over 10,000 fresh daily articles and videos curated just for your enjoyment. Enjoy the ad free experience, unlimited content interactions, and get that coveted blue check verification—all for just $1 a month!
Account Frozen
Your account is frozen. You can still view content but cannot interact with it.
Please go to your settings to update your account status.
Open Profile Settings